Product warranty policy
1. GENERAL POLICY OF WARRANTING BUYING PRODUCTS AT TKT Mart
Please check the goods carefully, compare products with vouchers, warranty cards (if any) before receiving the goods to ensure your interests in the Exchange / Return and Warranty Product.
The definition of "Product Warranty" is: correcting errors, technical problems that occur due to the manufacturer's fault.
1.1. In case of warranty
- In case the failure is determined by the manufacturer's fault and there is still a warranty period.
- The product has no third-party intervention signs (external repair).
- Series numbers, seal on the product and warranty card must be the same, intact, not torn or shaved.
- Commodities are not affected by the environment (water repellent, corrosive chemicals, thermal impact causing deformation).
- Goods will be repaired and free shipping for warranty delivery with customers in Ho Chi Minh City. For non-inner-city customers Ho Chi Minh City we will support warranty and free shipping.
1.2. Cases not covered under warranty
- Products that cannot identify the source of purchase at TKT MART, TKT MART reserves the right to refuse warranty.
- The product has expired on the warranty card or the warranty card.
- Warranty card, or warranty stamp torn, no warranty stamp, warranty stamp overwritten or modified.
- The warranty card does not contain a serial number and the date of purchase.
- Serial number on the machine and Warranty card does not match or cannot be determined for any reason.
- The product is damaged by mechanical impact of dropping, breaking, bumping, scratching, dented, damp, rusty or caused by fire or natural disasters.
- The product has signs of damage caused by rodents or insects invading.
- The product is damaged due to improper use of the manual, using the wrong voltage.
- Unwanted dismantling, changing product structure, misusing instructions, using improper accessories.
- Products purchased at TKT MART but beyond the warranty period, our Company will provide a repair service for you.
2. FEE REPAIRS
- In the case of goods purchased by you at TKT MART but in the Cases without warranty mentioned above, we will receive a repair fee (if you request).
- The repair fee will be negotiated with TKT MART with you.
Any other questions please contact TKT Mart for answers
TKT Mart - The Trusted Cleaning Mart
Số điện thoại: 028.66.830.930 hoặc 028.66.830.931.
Hotline: 09.05.356.285
Email: info@tktmart.vn - Website: https://tktmart.com/
Địa chỉ văn phòng: Lầu 9, Tòa nhà GIC, 161 Ung Van Khiêm, Phường 25, Quận Bình Thạnh, Tp. Hồ Chí Minh
Địa chỉ kho hàng: 46/12/28 Tân Hòa 2, Phường Hiệp Phú, Quận 9, Tp. Hồ Chí Minh
Hãy Gọi Chúng Tôi - 100% Miễn Phí - 100% Hài Lòng
-------------------------------------------------
TKT Mart - The Trusted Cleaning Mart
Landing Phone: 028.66.830.930 - 028.66.830.931
Hotline: 09.05.356.285
Email: info@tktmart.com - Website: https://tktmart.com/
Office: Floor 9th, GIC Building, Ward 25, Binh Thanh District, Ho Chi Minh City, Vietnam
Store: 46/12/28 Tan Hoa 2, Hiep Phu Ward, District 9, Ho Chi Minh City, Vietnam
Call Us - 100% Free - 100% Satisfied