Shipping and delivery policy
1. GENERAL PROVISIONS ON DELIVERY
TKT Mart is a distributor of machines, equipment, tools and chemicals nationwide in Vietnam
1.1. Check carefully the Goods Before Receiving: Please check carefully the goods, compare products with receipt, warranty card (if any) before receiving. In case you ask relatives to receive goods, you still need to check the goods carefully before receiving. After successful delivery, TKT Mart is only responsible if a technical error occurs by the manufacturer (under the Exchange / Return and Warranty Regulations), all other cases will not be their responsibility. me.
1.2. Full Request for Receipt of Receipts Please note: All TKT Mart products are sold with full documentation including: Sales Invoice; or (and) Delivery notes; or (and) Warranty card; or (and) Financial invoice (if requested by the customer). Therefore, customers have the right to refuse to receive goods when there is no one of the above 4 types of vouchers, this is to ensure product quality, to purchase the right goods of TKT Mart, and to ensure your interests in the Exchange. / Return goods.
1.3. Delivery Time : Delivery time may be slower than expected for a number of reasons such as: Customer address is not correct; Customers are not at home; Delivery staff cannot contact customers; Wind storms, natural disasters, fires; ... If for TKT Mart's reason, we will contact you to reorder the delivery time later.
1.4. Slow delivery : If you have exceeded the expected number of times that the customer has not received the goods, please respond to us so we can fix it as soon as possible. During the time of waiting for the goods if you want to change the order (Change the product, Do not want to receive the goods ...) please inform TKT Mart to let us resolve.
1.5. Delivery Forms
1.5.1. Receive goods directly at TKT Mart
- For customers who come to buy products at Store of TKT Mart, you will receive goods directly at the company's store
- Please check carefully the goods, compare products with vouchers, warranty cards (if any) before receiving.
- You will be provided by the salesperson a full receipt of the Sales Invoice; or (and) Financial invoice (if requested by the customer). You have the right to ask the salesperson to provide documents without timely delivery.
1.5.2. TKT Mart employees deliver goods at the customer's house
- For customers in the TP area. Ho Chi Minh City, TKT Mart staff will deliver at home (if required).
- Some cases where customers order products that need to be installed and have a great value and are located in the neighboring provinces far away from HCMC. Ho Chi Minh City, TKT Mart staff will deliver at home (if required).
- Normally, customers who order during the day will receive the goods on the same day, if ordered at the end of the afternoon, they will receive the goods the next day.
- The Transportation Department will contact you in advance so that you can arrange a specific time and place for delivery to you.
- Please directly check the goods right after receiving the goods from the delivery staff, if there are problems related to the type, design, quality, quantity of goods not in the form Order, you need to inform us immediately to coordinate processing. Without any problems, please receive the goods and delivery notes.
- You receive the goods, sign the delivery slip and pay the delivery staff in whole or in part (if you have made a deposit) the value of the goods purchased (including the value of the goods + shipping fee) (if any) + installation fee (if any)).
- In case the goods must be transferred from a remote warehouse to the warehouse at the company and its branch, the salesperson will contact you to negotiate the delivery time.
- In case, for some reason, TKT Mart staff cannot deliver goods in time, we will contact and notify you.
1.5.3. Delivery staff deliver goods at the customer's house
- For customers in remote provinces, if TKT Mart staff cannot deliver, TKT Mart will authorize some delivery units such as VNPT, Viettel, or some transfer units. Other reputable transmitter.
- When ordering, please complete and accurately fill the required information to facilitate us in providing goods and receiving payment quickly. We are also not responsible for delays or misplaced delivery because the information provided by you is incorrect.
- Delivery time depends on whether you choose courier or regular delivery, this time is only relative.
+ Express delivery: From 2 to 3 days
+ Normal delivery: From 5 to 10 days
- Please check carefully the goods right after receiving the goods from the courier, if there are problems related to the category, quality, quantity of goods not as in the order, Quarter Guests need to inform us immediately to coordinate with the goods delivery unit.
1.5.4. Delivery through passenger cars (garage) at bus stations.
- Usually this delivery method will apply to customers in districts and provinces far from the center; and you have acquaintances - relatives, trust in passenger cars.
- TKT Mart will deliver goods to customers via passenger cars in accordance with customer requirements.
- Please provide the correct parking information to us: Name of the vehicle (vehicle name), Full name of the vehicle owner (driver, assistant), License plate number, time of arrival and arrival vehicles at bus stations, ... and some other information.
- Please pay the full value of the order before TKT Mart delivers the goods or the owner (owner) of the bus will pay the full value of the order before receiving it. At the same time, you should ask the owner (consignee from TKT Mart) to check the goods carefully before receiving.
2. SPECIAL REGULATIONS ON DELIVERY
2.1. Instructions for installation and use in place
When requesting to install and use the product in person, TKT Mart staff will go down to the customer's location to deploy. TKT Mart is free of charge in Ho Chi Minh City.
In remote provinces, it takes a long time, depending on the value of the order, we will charge free or part of the installation support fee. TKT Mart will negotiate separately with customers on each order to ensure the best benefits for both parties
If you still have questions with TKT Mart's Delivery Policy please contact
TKT Mart - The Trusted Cleaning Mart
Số điện thoại: 028.66.830.930 hoặc 028.66.830.931
Email: email@example.com - Website: https://tktmart.com/
Địa chỉ văn phòng: Lầu 9, Tòa nhà GIC, 161 Ung Van Khiêm, Phường 25, Quận Bình Thạnh, Tp. Hồ Chí Minh
Địa chỉ kho hàng: 46/12/28 Tân Hòa 2, Phường Hiệp Phú, Quận 9, Tp. Hồ Chí Minh
Hãy Gọi Chúng Tôi - 100% Miễn Phí - 100% Hài Lòng
TKT Mart - The Trusted Cleaning Mart
Landing Phone: 028.66.830.930 - 028.66.830.931
Email: firstname.lastname@example.org - Website: https://tktmart.com/
Office: Floor 9th, GIC Building, Ward 25, Binh Thanh District, Ho Chi Minh City, Vietnam
Store: 46/12/28 Tan Hoa 2, Hiep Phu Ward, District 9, Ho Chi Minh City, Vietnam
Call Us - 100% Free - 100% Satisfied